Customers may request cancellation of an order before it has been dispatched, subject to the order status and applicable conditions.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may follow the applicable return/refund process.

If a cancellation is approved for a prepaid order, the eligible refund will be processed through the original payment method or applicable payment channel.

SOFTOOL reserves the right to cancel an order in exceptional circumstances, including product unavailability, pricing or listing errors, suspected fraudulent activity, or logistical issues.

For cancellation-related assistance, please contact our customer support team.

SOFTOOL
A brand of TEERAZ ENTERPRISES