Frequently Asked Questions
Find quick answers about our pillows, cushions, quality, delivery, and product care.
Frequently Asked Questions
SOFTOOL offers comfortable and quality home furnishing products including mattresses, pillows, bolsters and other bedding essentials.
Our mattresses are filled with processed cotton made from recycled/waste textile material. The filling is carefully processed to provide softness, comfort and durability.
We offer mattresses in multiple sizes, including 30×72, 36×72, 48×72, 60×72, 72×72 and 78×72 inches. Availability may vary by product.
Yes. Available sizes can be selected from the product page. If you require a custom size, please contact our customer support before placing the order.
Yes. Our mattresses are designed for comfortable everyday sleeping and home use.
Yes, our cotton mattresses are flexible and can be folded for convenient storage and handling.
The size and quantity of each pillow or bolster are mentioned on the respective product page. Please check the product specifications before ordering.
Keep the mattress in a dry and well-ventilated place. Regularly air it out and use a suitable mattress cover to help maintain cleanliness and durability.
Delivery time depends on your location and the shipping service. The estimated delivery date will be shown during checkout or in your order details.
After your order is shipped, tracking details will be shared through the available communication channel. You can use the tracking information to check your shipment status.
We accept the payment methods displayed on our website at checkout, which may include online payment and other available options.
Orders can be cancelled according to our cancellation policy and the order status. Please contact customer support as soon as possible if you want to cancel an order.
Return and replacement are subject to our return policy and the condition of the product. Please check our Return & Replacement Policy before placing an order.
Please contact our customer support as soon as possible and provide clear photographs/videos of the product and packaging. Our team will review the issue and assist you according to our policy.
You can contact us through the contact details provided on our website. Our support team will be happy to assist you with product, order and delivery-related queries.